Water Damage & Restoration:

  • Drying time is determined by a combination of factors, including the location, duration, and source of water, the types of building materials, the weather conditions, and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.

  • Wood flooring must be evaluated during the drying process. We utilize specialized drying systems and dehumidifiers to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.

  • If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. There are several factors to consider. Safety is paramount. Our equipment is as child proof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.

  • Our technicians will evaluate moisture content, determine the severity of the damage, and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.

  • Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

  • When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling Wright Way.

  • Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.

  • Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected, should be removed during the emergency service visit.

  • Ultimately you, the property owner, are responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, Wright Way generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.

Reconstruction Services:

  • Because of the many variables involved, it is difficult to predict exactly how long the reconstruction project will take. Consult with your Wright Way Project Manager on the phases of your reconstruction project and estimated completion date.

  • Wright Way is responsible for returning your home to its original state before the damage occurred, or its pre-loss condition. We use materials that are similar in type and quality. There may be some damage that existed prior to your loss, therefore these damages have not been included in the scope of repairs. At your request, Wright Way will provide you with an estimate for any additional renovation projects, also called non-insured work.

  • Any renovation project unrelated to your loss is considered non-insured work. At your request, Wright Way will provide a separate estimate for a non-insured renovation project, and we will require separate authorization and payment terms. If non-insured work will delay the completion of an insured portion, then the situation must be discussed with your Insurance Adjuster and the Wright Way Project Manager.

  • When required, your Wright Way Project Manager will take out the appropriate permit(s) on your behalf, identifying Wright Way Contractor Services as the general contractor. If applicable, permit fees are included in the estimate and may be covered by the insurance company.

  • It is an upgrade that is made when your home’s pre-loss condition no longer meets legal building codes. Your insurance company may recognize code upgrades in the estimation process. Any questions regarding code upgrades should be directed to your Insurance Adjuster.

  • No, we will do our best to make sure you may go about your daily routine. For site access, you can provide a key to your Project Manager or opt for a lockbox on the property.

  • Depending on the scope of work, contents may remain on location. We will take appropriate measures to securely cover and protect contents. Any construction-related dust that collects will be addressed in the post-construction cleaning.

  • Yes, Wright Way can fix your fire/water damage and reconstruct any areas extensively damaged. Having just one point of contact through the entire process is best, saving you worry and stress. The continuity of having someone who is familiar with every detail of your project from beginning to end is a huge benefit of working with Wright Way.

  • Wright Way aims to restore your home or business to its original state before any damage occurred. While construction services are not always required, the severity of the damage will determine the necessity. We will clearly communicate the extent of damage assessed and the remediation and construction plan with you before work begins.

Storm Damage:

  • After a storm comes through, be sure to act quickly. The first goal, after keeping your family safe, is to minimize damage. Wright Way is available for emergency support during any storm or weather incident—contact us to learn more.

    During emergency inspections, our primary goal is to secure all doors and windows. We can also cover any openings to minimize the amount of water and debris getting into the home.

    For homeowners, it’s also important to document the damage before any restoration work gets started. Take photos or videos of the property when it’s safe to do so, then you have property documentation for insurance and contractors.

  • Every storm is unique. Wind, rain, hail, and even lightning strikes can create significant damage to property. Flooding is very common too, especially if there is any type of roof damage. Water can enter into the basemen as well, depending on the structure. This can create flooding risks for your family. Falling objects hitting the roof, such as tree branches, can create damage too.

  • Sometimes damage to your home isn’t easy to see—at least not at first. However, structural changes can occur over time. For example, your property may have roof damage from hail that initially does not seem present. However, this can cause early deterioration of your roof. You may not notice damage to siding, windows, doors, or other structures right away. It’s best to let a professional check out your home whenever possible to minimize these risks.

  • Every need is different. Once our team arrives onsite, we’ll talk about the risks and the needs your property is facing. Our goal is to initially secure the property for you. Then, we’ll create a plan for restoration. We will then use equipment to remove any excess water and moisture from the structure. Damaged materials are always cleaned out and debris disposed of.

    From here, most homes need odor removal and sanitization. We will then work to repair the damage present, such as flooring, drywall, and carpeting. We’ll work to ensure all damage is improved to make your home safe again.

    If you have storm damage, allow our team to provide help. We offer emergency storm damage help to secure your property. Expect our licensed pros to offer the best solutions for your home.

    Call Wright Way for more information on protecting your home or office from storms, or to schedule an onsite assessment.

  • If a storm has heavily damaged the exterior portions of your home, we can help! Our services will get exposed areas of your home protected from the elements as soon as possible with either tarping or sturdy boards and stabilize you from further damage.

  • For severely damaged or exposed homes, we can provide temporary storage to keep your belongings safe while your residence is being rebuilt or repaired. We will ensure that your possessions are packed well and stored to keep them from sustaining any further damage.

  • Heavy rains and wind can lead to unwanted water and water damage in exposed homes. We are experienced in pumping out water from areas that have been affected, as well as using special equipment to completely dry out the area. Carpeting is also not a problem. We will sanitize, dry, and deodorize your carpet to get it back in top condition!

  • No matter the time or day, we can be there to assess storm damage and even help you sort out temporary housing if the damage to your home warrants such. Keep Wright Way in mind and if you find yourself in a dire situation, you will know who to call – even if tragedy strikes in the middle of the night.

    Large storms are scary for everyone but Wright Way can help ensure that your family is safe and your home and belongings are restored to the way they were before. When disaster strikes, give Wright Way a call to immediately start repairs and begin the clean-up process.

Contents & Pack-out:

  • These will be separated during the packing/inventory process and left on site. Please discuss these items with your insurance claim representative.

  • Some items may need to be pre-treated before packing to remove moisture or corrosive smoke residue. Generally, most items will be processed at our warehouse/restoration center.

  • As we pack your contents, each box will have a general description label placed on it. Not every item in the box will be listed.

  • It is an upgrade that is made when your home’s pre-loss condition no longer meets legal building codes. Your insurance company may recognize code upgrades in the estimation process. Any questions regarding code upgrades should be directed to your Insurance Adjuster.

  • Yes, very. Our facility has high quality cameras covering all 1200-square feet. We have 24-hour surveillance with unlimited playback. Each door and window in our facility is hooked up to an alarm set each night when our technicians leave. Valuable items are kept under an additional lock and key in a separate place in our facility. We also hold the items in our facility under an additional insurance policy to protect any size lot of inventory. Finally, through the use of our inventory system, you have the ability to know where your items are at any given time.

    We know how stressful it can be after suffering a loss at your home or business. Our contents storage process provides our customers with peace of mind about their items so they can focus on rebuilding their lives.

  • Yes, with advance notice we can schedule a time for a Wright Way Restoration Technician to meet with you and provide you access to your requested items. A service charge may apply.

  • Once processed in our facility, your items are assigned a location in a climate-controlled area. Each item is provided a number so that it may be searchable in our system. Your items are then vaulted and secured. We do not have loose items in our facility. Each item is secured in place after processing. Only certified forklift operators can move our vaults around, so your items remain secured at all times. Peace of mind is vital throughout this process.

  • Throughout the packing process, Wright Way provides a complete inventory report including photos that organizes your items in a comprehensive list for your review. Your items will be sorted by: cleanable, non-salvageable, and disposed. No items will be disposed of without your express permission. Wright Way also keeps a list of where each item is located, so that is searchable in our system.